Shipping policy

At JollyOllys, we aim to provide a clear, reliable, and professional delivery experience for our customers across Australia.

Store Information

JollyOllys
Email: support@jollyollys.com
Phone: +61 2 4421 8575
Address: 90 Junction St, Nowra NSW 2541

Handling Time

Our handling time is usually 1–3 business days after payment confirmation. Orders are processed Monday to Friday, excluding weekends and public holidays.

Shipping Area

We currently ship within Australia only.

International Shipping

We do not currently provide international shipping services.

Shipping Options

Economy Shipping: 5–8 business days — Free

Standard Shipping: 3–4 business days — $25 AUD

Delivery Time

Delivery time starts after the order has been processed and dispatched. Delivery times may vary depending on the customer’s location, courier service, public holidays, weather conditions, high order volume, or other delays outside our control.

Shipping Costs

All available shipping options and costs will be clearly shown at checkout before payment is completed.

Order Tracking

When tracking is available, customers will receive tracking details by email after the order has been dispatched.

Incorrect Delivery Address

Customers are responsible for providing a correct and complete delivery address at checkout. If an incorrect address is entered, please contact us as soon as possible at support@jollyollys.com.

Delivery Delays

If an order is delayed, customers can contact us at support@jollyollys.com. We will review the order status and provide any available updates.

Contact

For shipping questions, please contact us at support@jollyollys.com.