Refund policy

At JollyOllys, customer satisfaction is important to us. If you are not fully satisfied with your order, please contact us and we will do our best to help.

Store Information

JollyOllys
Email: support@jollyollys.com
Phone: +61 2 4421 8575
Address: 90 Junction St, Nowra NSW 2541

Return Window

Customers may request a return within 30 days of receiving their order.

Return Conditions

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging where possible. Proof of purchase or order confirmation may be required.

How to Request a Return

To request a return, please contact us at support@jollyollys.com with your order number and reason for return. Our team will review your request and provide the next steps.

Change of Mind Returns

For change of mind returns, customers are responsible for return shipping costs. The original shipping cost, if paid, may not be refundable.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us at support@jollyollys.com as soon as possible with your order number and clear photos of the issue. We will review the matter and provide a suitable solution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be processed back to the original payment method.

Refund Processing Time

After a refund is approved, it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you need an exchange, please contact us first so we can confirm availability and provide instructions.

Non-Returnable Items

Items may not be eligible for return if they have been used, damaged by the customer, altered, or are not returned in a suitable condition.

Australian Consumer Law

This policy does not limit any rights customers may have under Australian Consumer Law. If a product does not meet consumer guarantees, customers may be entitled to a repair, replacement, or refund depending on the situation.

Contact

For return or refund support, please contact us at support@jollyollys.com.